My account was somehow hacked again and whomever the person is, they are sending a rand...

GetHuman-frozen_f's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-frozen_f will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-frozen_f can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-frozen_f's own words
My account was somehow hacked again and whomever the person is, they are sending a random picture to a lot of my friends on messenger and they are posting stories that appear like they are coming from me, I’ve tried changing my password but what I thought was my password isn’t I guess...... so I clicked the “forgot password” tab and it sent the code to the email I set up Facebook with, (which is an account I can no longer access). And due to this hacking already happening to me once and now again, I just want to delete and deactivate my Facebook account which I tried, but it requires my Facebook passcode.....which I do not have..... please help.... thanks
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Facebook

Customer service issue
Reported by GetHuman-frozen_f
Jul 1st, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 60834 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-frozen_f started working on this issue
Jul 1st, 2018 1:56pm
GetHuman-frozen_f indicated the issue is not fixed yet.
Jul 2nd, 2018 9:53pm
GetHuman-frozen_f indicated the issue is not fixed yet.
Jul 2nd, 2018 9:53pm
GetHuman-frozen_f indicated the issue is not fixed yet.
Jul 7th, 2018 10:06pm
GetHuman-frozen_f indicated the issue is not fixed yet.
Jul 8th, 2018 2:01am
GetHuman-frozen_f indicated the issue is not fixed yet.
Jul 8th, 2018 10:29am