My archived file has dissapeared into the ether and I feel like my home was broken into and all my photo albums were stolen.

GetHuman-cjmaghra's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman-cjmaghra's own words
Look at my archived file. ... I can no longer locate all of my archived posts from my saved files. Why has this happened? ******** Still no resolution to this issue. Every thing I had saved and archived is no longer retrievable, save for the last * items. You say it's fixed I can assure you it is not.
Since I knew of no way to obtain custody to my personal files of this material, I had to trust Facebook to maintain this archive file.
Restoring the archived file to this account.
I believe about * years.
It's all one big circle leading me back to what has not worked.
I have an issue with Facebook too
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Facebook

Facebook's saved and archived file.
Customer service issue
Reported by GetHuman-cjmaghra
Jul 1st, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 61023 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cjmaghra started working on this issue
Jul 1st, 2018 6:16pm
GetHuman-cjmaghra indicated the issue is not fixed yet.
Jul 1st, 2018 6:18pm
GetHuman-cjmaghra indicated the issue is not fixed yet.
Jul 3rd, 2018 6:55pm
GetHuman-cjmaghra indicated the issue is not fixed yet.
Jul 3rd, 2018 7:06pm
GetHuman-cjmaghra indicated the issue is not fixed yet.
Jul 3rd, 2018 7:06pm
GetHuman-cjmaghra indicated the issue is not fixed yet.
Jul 4th, 2018 6:01pm
GetHuman-cjmaghra indicated the issue is not fixed yet.
Jul 14th, 2018 9:16pm