My Facebook and messenger were hacked ...can't get to my accounts because they say my e...

GetHuman837425's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman837425 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman837425's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman837425 will want to follow the link below to head to their help center. We will check on GetHuman837425 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman837425's own words:
My Facebook and messenger were hacked ...can't get to my accounts because they say my email is not correct and they can't locate my account with my *Phone number... need to delete account ...and maybe just change p***word ...,still I have to be in Facebook to change p***word
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman837425
Jun 30th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman837425 started working on this issue
Jun 30th 9:48pm