My Facebook and messenger were hacked ...can't get to my accounts because they say my e...
GetHuman837425's customer service issue with Facebook from June 2018
Help with my Facebook issue
First: share to improve GetHuman837425's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman837425's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman837425 will want to follow the link below to head to their help center. We will check on GetHuman837425 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman837425 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman837425's own words
My Facebook and messenger were hacked ...can't get to my accounts because they say my email is not correct and they can't locate my account with my *Phone number... need to delete account ...and maybe just change password ...,still I have to be in Facebook to change password
GetHuman837425 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman837425 fixed the problem
We are waiting for GetHuman837425 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.