I keep getting text messages with a password reset code I didn't ask for and a phone nu...

GetHuman743596's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman743596's own words
I keep getting text messages with a password reset code I didn't ask for and a phone number I don't know. This is the third time this month this happened and I can't change my password because I have a different phone number and I can't reset it through my email because I'm having problems with it and I don't remember my password for Facebook to change my phone number. I don't know what to do. Facebook needs to have a support email so people like me can reach them not have to go to community or wherever and it does me no good getting help I need. I'm a ** yr old confused and aggravated widow.
GetHuman743596 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman743596 fixed the problem
I just changed my password
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman743596
Jun 30th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 59772 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman743596 started working on this issue
Jun 30th, 2018 6:04am
GetHuman743596 indicated the issue is not fixed yet.
Jun 30th, 2018 7:07am
GetHuman743596 indicated the issue is not fixed yet.
Jun 30th, 2018 7:09am
GetHuman743596 confirmed the issue is fixed. Hooray!
Jul 1st, 2018 7:24am