I can NOT log in to my account because i sold my phone and didnt log out fb on it befor...

GetHuman-loarca's customer service issue with Facebook from June 2018

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The issue in GetHuman-loarca's own words
I can NOT log in to my account because i sold my phone and didnt log out fb on it before doing a reset and fb does not recognize my current email. I have been logging in with the email i have now and when i tried to log in from my new phone it said No matching account found. I have been trying to log in for * days in many different ways and it would not let me. I made another acount for now but regret it because that is the only account fb is letting me log into. I had my old account for over * years and want to keep it. I found a way to change or update my phone number and it doesnt help because it just takes me to the new account. It feels like my old account has disapeared. Fb keeps sending me codes to the old number and and dont have access to that anymore and wont reconized my current email.
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Customer service issue
Reported by GetHuman-loarca
Jun 30th, 2018 - a yr ago
I have an issue with Facebook too
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GetHuman-loarca started working on this issue
Jun 30th, 2018 5:02am