I no longer have the same phone number registered with facebook so I am not able to recieve a reset code via text or email.

GetHuman791453's customer service issue with Facebook from June 2018

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59713 similar
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0 following
Help with my Facebook issue
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The issue in GetHuman791453's own words
Change my phone number from *** ******* to *** ******* I am not receiving massages through my mendezeddie**@yahoo account. ... While on vacation my cellphone was stolen now I can't access my old facebook account I don't have the same phone number registered with facebook and I am not able to receive a reset password through my e-mail registered with facebook.
I can't reset a password because I can't access my reset codes through text or email.
Text me a reset code to *** *** ****
I've been with facebook all through my Brain surgery I have valuable pictures and videos that I want to recover. I want my old facebook account back. I have since opened another account with the same name Eddie China Mendez.
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman791453
Jun 30th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 12 customers so far
Similar issue to 59713 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman791453 started working on this issue
Jun 30th, 2018 3:48am
GetHuman791453 indicated the issue is not fixed yet.
Jun 30th, 2018 4:49am
GetHuman791453 indicated the issue is not fixed yet.
Jul 1st, 2018 4:48am
GetHuman791453 indicated the issue is not fixed yet.
Jul 1st, 2018 4:58am
GetHuman791453 indicated the issue is not fixed yet.
Jul 2nd, 2018 4:22am
GetHuman791453 indicated the issue is not fixed yet.
Jul 3rd, 2018 4:49am
GetHuman791453 indicated the issue is not fixed yet.
Jul 3rd, 2018 4:49am