My father is a veteran. He and my mother were recently scammed regarding an assistance...

GetHuman835722's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman835722's own words
My father is a veteran. He and my mother were recently scammed regarding an assistance dog, for which they paid and have a signed contract and receipt. The scammer video chatted with them once through my mother's Facebook account. No messages on there, so we can't find the scammer's Fb account. They continued to talk one the phone, text, and met in person. After paying a "deposit fee" for the dog, they've been unable to get an answer at the scammer's number. Since this happened, my father's health has gotten much worse and he's even becoming suicidal. We have a name, mobile number, and approximate location for the scammer. We can send a picture of the contract and receipt as well. Is there any way you can help us find this woman's profile or other information so we can get the police involved?
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Facebook

Customer service issue
Reported by GetHuman835722
Jun 30th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 59689 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman835722 started working on this issue
Jun 30th, 2018 2:52am
GetHuman835722 indicated the issue is not fixed yet.
Jul 1st, 2018 2:00am
GetHuman835722 indicated the issue is not fixed yet.
Jul 1st, 2018 2:01am
GetHuman835722 indicated the issue is not fixed yet.
Jul 3rd, 2018 10:05pm