Hi - I tried changing my email address on my account and somehow created a new account...

GetHuman-rnbtidd's customer service issue with Facebook from June 2018

2 views
 | 
59522 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-rnbtidd's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rnbtidd's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rnbtidd will want to follow the link below to head to their help center. We will check on GetHuman-rnbtidd later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-rnbtidd may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-rnbtidd's own words
Hi - I tried changing my email address on my account and somehow created a new account by mistake. I have deactivated that new accidental account, but am not able to change the email on my existing account because system says "that email is already in use". And the email address that is on my existing account is no longer an active email. So how do I fix this? My old email that is on my current facebook account is *****@***.com, and I want to change it to *****@***.com. Thanks
GetHuman-rnbtidd did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-rnbtidd fixed the problem
We are waiting for GetHuman-rnbtidd to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rnbtidd fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-rnbtidd
Jun 29th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 59522 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-rnbtidd started working on this issue
Jun 29th, 2018 11:02pm