I manage a Page for our local U*A which is a group of pensioners. On the page I noticed...

GetHuman834937's customer service issue with Facebook from June 2018

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The issue in GetHuman834937's own words
I manage a Page for our local U*A which is a group of pensioners. On the page I noticed a box that said "Reach people nearby" so I clicked it, then I set a target of *km and clicked promote. The next minute it is telling me that I will be charged. NOWHERE before I clicked promote was there any mention of fees. The page is NOT a business, and we don't make any money. I sent messages immediately to cancel, but I have had no replies. PLEASE I WISH TO CANCEL THIS, I DON'T HAVE ANY MONEY TO GIVE YOU.
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Facebook

Customer service issue
Reported by GetHuman834937
Jun 29th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 59468 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman834937 started working on this issue
Jun 29th, 2018 9:49pm
GetHuman834937 indicated the issue is not fixed yet.
Jul 1st, 2018 8:29am