I received an email from FB saying my phone * has been deactivated because my carrier s...

GetHuman-emsafema's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-emsafema's own words
I received an email from FB saying my phone * has been deactivated because my carrier says my phone * is no longer valid.**I have had the same phone * for years and it hasn't changed nor has my phone service been disrupted.**I have two factor authentication but for whatever reason I can longer receive the SMS code from FB.**I have gone thru the process of submitting my photo of me holding government I.D. and nothing! Can't I get a code via email or have my phone * reinstated?**My screen name is Eric McCollum*My phone * is ***-***-****.
GetHuman-emsafema did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-emsafema fixed the problem
I did nothing more to fix it. I kept trying to log in and receive a SMS code for the two factor authentication and I finally got one after a couple of days trying. I assume gethuman helping was a factor.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-emsafema
Jun 29th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
GetHuman-emsafema shared how to fix
Seen by 8 customers so far
Similar issue to 59400 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-emsafema started working on this issue
Jun 29th, 2018 8:06pm
GetHuman-emsafema indicated the issue is not fixed yet.
Jun 29th, 2018 9:07pm
GetHuman-emsafema indicated the issue is not fixed yet.
Jun 30th, 2018 10:28pm
GetHuman-emsafema indicated the issue is not fixed yet.
Jun 30th, 2018 10:30pm
GetHuman-emsafema confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 9:07pm