My Facebook account got hacked when I clicked on a link my friend sent me yesterday. I...

GetHuman834467's customer service issue with Facebook from June 2018

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59395 similar
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3 following
Help with my Facebook issue
GetHuman834467's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman834467 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman834467 can let us know if they help or not.
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Before contacting them, items GetHuman834467 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman834467's own words
My Facebook account got hacked when I clicked on a link my friend sent me yesterday. It looked like a video link then it requested for me to log in. When I logged in it came up as a scam, but I ignored it. Today I found out my account got hacked and realized it was from that scam. I reset my password but then I could not get past the two-factor authentification because I do not have the Code Generator. I never decided to download the app and I am not automatically logged in on my computer so I cannot access the Code Generator from my account. Overall, I cannot log into my account. I have tried to send a message with a government ID to prove my identification, however, I do not know when the reply is coming back and I urgently want it recovered. I also had an issue where I made my account say I am a little older than I actually am to get an account so it will show a different birthday on my ID. Also, I attempted to see if I can get trusted contacts with my father's account and accidentally used my phone number for his account and it ultimately stripped my actual account of my phone number. I got this notice through my email. So I believe the only way to truly identify my account is through my email, but I can not get past the code generator part.
GetHuman834467 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman834467
Jun 29th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 66 customers so far
Similar issue to 59395 others
3 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman834467 started working on this issue
Jun 29th, 2018 7:55pm
GetHuman834467 shared this issue with friends on Facebook
Jun 29th, 2018 8:42pm