I purchased an item from a collector group. The item was received but in faulty conditi...

GetHuman-ramonaha's customer service issue with Facebook from June 2018

59343 similar
0 following
Help with my Facebook issue
GetHuman-ramonaha's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ramonaha will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ramonaha can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-ramonaha's own words
I purchased an item from a collector group. The item was received but in faulty condition. I reached out to the seller who said i must be putting it together incorrectly and she doesn't do refunds. **After reaching out to administrators of several groups the item was cross posted in . I was told if she didn't list the items faultiness and her return policy in the original post then it was a fraudulent sale.**I then reached out to the seller again conveying the information from the administrators and asked her how she would like to proceed. I got no response. I sent a follow up email, and go no response.**I then filed a fraudulent sell claim with my bank, outlining what happened. The seller still did not reach out to me **She proceeds to take a snap shot of my profile and post it to her selling group (Retroshop Vantage ** ** **) .. that i am a thief and i ordered from her and refused to return the item and got a refund. And no one should sell to me. I posted all my correspondence on her page rebutting everything she claimed with actual emails she ignored.**Now the question is what is fb policy in a situation like this. My bank has issued me **% of the cost, and says I don't have to return anything because she never responded to my request.**she is now inboxing me requesting the return or she will report me ? to whom I don't know. **What is fb policy on fradulent sales
GetHuman-ramonaha did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ramonaha fixed the problem
We are waiting for GetHuman-ramonaha to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ramonaha fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ramonaha
Jun 29th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 59343 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-ramonaha started working on this issue
Jun 29th, 2018 6:38pm
GetHuman-ramonaha indicated the issue is not fixed yet.
Jul 2nd, 2018 12:44pm
GetHuman-ramonaha indicated the issue is not fixed yet.
Jul 3rd, 2018 1:50am