My daughter passed suddenly and her boyfriend at the time reported it so her account go...

GetHuman-davc's customer service issue with Facebook from June 2018

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The issue in GetHuman-davc's own words
My daughter passed suddenly and her boyfriend at the time reported it so her account got memorialized. I am her mother and we were not aware of the legacy option at the time. I feel if I wanted it memorialized, that should of been up to me being her mother! If she didn't want me on her account, she would of never gave me her password to get o it! I was so upset when this was done! Her account helped me with my grieving. We played farmville together and shared a lot of memories! Please I want to be able to get back in her account to play her game and be in touch with her friends. Also maybe there are some hints to her drug dealer who helped put my daughter in her grave leaving a beautiful young daughter behind. PLEASE help and I would appreciate anything you can do.......
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Facebook

Customer service issue
Reported by GetHuman-davc
Jun 29th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 59309 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-davc started working on this issue
Jun 29th, 2018 5:43pm
GetHuman-davc indicated the issue is not fixed yet.
Jul 1st, 2018 12:50pm