Dear Facebook,**My page (True Story of Dracula) was hacked on the **th of January. Sinc...
GetHuman-martinku's customer service issue with Facebook from June 2018
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The issue in GetHuman-martinku's own words
Dear Facebook,**My page (True Story of Dracula) was hacked on the **th of January. Since then I have been trying to get it back. On the **th of January I had contacted all relevant parts and got feedback. *Facebook support in Ireland had told me I would get it back within ** hours. *The Cyber Crime department of the police said they will look into it. *However within hours to the ** mark I received a mail from Facebook asking me for more proof that my page has been hacked. One of the things was a police report.*It took me until mid – end May to get this report. The verdict of the Danish Cyber Crime department was that they do not deal with matters such as mine. Therefore they asked me to turn to Facebook or my lawyer. ***What happened **What happened was I was approached by somebody claiming to be a Facebook employee (Elva Marlins). I think she (Elva Marlins) claimed to be a Facebook marketer. At that time we were flourishing so I placed certain truth to what she (Elva Marlins) claimed. She (Elva Marlins) also was a marketer so I added some truth while there was such a gap in between when she (Elva Marlns) contacted me first and then. **Yours sincerely***Martin
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Customer service issue
Reported by GetHuman-martinku
Jun 29th, 2018 - 6 years ago
Seen by 5 customers so far
Similar issue to 59030 others
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GetHuman-martinku started working on this issueJun 29th, 2018 10:45am