For * weeks when I try to get on FB using the App, I get a message saying "Oops, somet...
GetHuman831716's customer service issue with Facebook from June 2018
Help with my Facebook issue
First: share to improve GetHuman831716's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman831716's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman831716 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman831716 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman831716 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman831716's own words
For * weeks when I try to get on FB using the App, I get a message saying "Oops, something went wrong* Please check your account information." If I go to Google and FB LOG IN, I can get on, but it's a complicated mess. In addition, I'm getting Friend Requests from all my established friends. Two of them told me I've been hacked. Before, I could always get on FB just by tapping the App without logging in. Can you restore my App to the original method? I've texted some friends about this and some are having similar problems.
GetHuman831716 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman831716 fixed the problem
We are waiting for GetHuman831716 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.