For * weeks when I try to get on FB using the App, I get a message saying "Oops, somet...

GetHuman831716's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman831716 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman831716 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman831716's own words
For * weeks when I try to get on FB using the App, I get a message saying "Oops, something went wrong* Please check your account information." If I go to Google and FB LOG IN, I can get on, but it's a complicated mess. In addition, I'm getting Friend Requests from all my established friends. Two of them told me I've been hacked. Before, I could always get on FB just by tapping the App without logging in. Can you restore my App to the original method? I've texted some friends about this and some are having similar problems.
GetHuman831716 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman831716
Jun 29th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 58774 others
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GetHuman831716 started working on this issue
Jun 29th, 2018 2:41am