My daughters *th was hacked by her step mother and she changed all the login informatio...

GetHuman831253's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman831253's own words
My daughters *th was hacked by her step mother and she changed all the login information and now we can't get into her account. The email associated with her account was *****@***.com however we no longer have access to that email neither. She has a new email K*****@***.com. we have tried recovering her account with the account recover codes from trusted friends but it keeps saying the codes are incorrect.
GetHuman831253 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman831253 fixed the problem
We are waiting for GetHuman831253 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman831253
Jun 28th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 58623 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman831253 started working on this issue
Jun 28th, 2018 11:31pm
GetHuman831253 indicated the issue is not fixed yet.
Jun 29th, 2018 8:14pm
GetHuman831253 indicated the issue is not fixed yet.
Jun 29th, 2018 8:15pm