I am trying to hook up my account on my new phone number I don't remember my password I...

GetHuman-konaange's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-konaange's own words
I am trying to hook up my account on my new phone number I don't remember my password I called from my new phone number since I do not have old phone and I was sent a reset number just reset my password so I reset my password and the account that came up as not me so now I have access to somebody's Facebook account that I do not know my computer barely works you can email me on it but I can't write back since my keyboard is broken my computer is a piece of junk I am waiting for Google's service department to get back to me on how to get my email on my new phone also
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Facebook

Customer service issue
Reported by GetHuman-konaange
Jun 28th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 58618 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-konaange started working on this issue
Jun 28th, 2018 11:20pm
GetHuman-konaange indicated the issue is not fixed yet.
Jun 29th, 2018 2:13pm
GetHuman-konaange indicated the issue is not fixed yet.
Jul 1st, 2018 11:00am
GetHuman-konaange indicated the issue is not fixed yet.
Jul 2nd, 2018 3:58am