My account has been hacked. Someone is using my account chatting with my girlfriend and...

GetHuman-augussay's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-augussay will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-augussay can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-augussay's own words
My account has been hacked. Someone is using my account chatting with my girlfriend and damaging my relationship. As I speak now I'm at the verge of loosing my girlfriend. I first noticed that someone was into my account June **, **** at about **am to **am. And I finally get to confirmed that this morning June **, **** at about *am to *am when that same individual went into my account and started texting my girlfriend while I was online doing messenger call with my girlfriend. **I really wanna know who the person is cause they have seen lot of private stuff about me. *Please provide me with details to enable me press charges.**Thanks *Augustine
GetHuman-augussay did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-augussay
Jun 28th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 58434 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-augussay started working on this issue
Jun 28th, 2018 6:31pm
GetHuman-augussay indicated the issue is not fixed yet.
Jun 28th, 2018 7:43pm
GetHuman-augussay indicated the issue is not fixed yet.
Jun 28th, 2018 8:05pm
GetHuman-augussay indicated the issue is not fixed yet.
Jun 30th, 2018 4:00am