My account was hacked approximately a week or two ago. I've tried using the help center...

GetHuman-desenai's customer service issue with Facebook from June 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-desenai will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-desenai can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-desenai's own words
My account was hacked approximately a week or two ago. I've tried using the help center and other publicly listed support tools, all with no success. **The hacker has changed the email, making recovery more challenging. **The hacker has changed my profile picture and posted content in another language.**I've tried to contact Facebook several times. Please reach out to me to help in the assistance of my accounts recovery.**I look forward to your response. Thank you.**-Nicholas DeSena
GetHuman-desenai did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-desenai
Jun 28th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 5 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-desenai started working on this issue
Jun 28th, 2018 3:20pm
GetHuman-desenai indicated the issue is not fixed yet.
Jun 28th, 2018 7:50pm
GetHuman-desenai indicated the issue is not fixed yet.
Jul 2nd, 2018 1:29pm