My account was hacked approximately a week or two ago. I've tried using the help center...

GetHuman-desenai's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-desenai will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-desenai can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-desenai's own words
My account was hacked approximately a week or two ago. I've tried using the help center and other publicly listed support tools, all with no success. **The hacker has changed the email, making recovery more challenging. **The hacker has changed my profile picture and posted content in another language.**I've tried to contact Facebook several times. Please reach out to me to help in the assistance of my accounts recovery.**I look forward to your response. Thank you.**-Nicholas DeSena
GetHuman-desenai did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-desenai
Jun 28th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 58280 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-desenai started working on this issue
Jun 28th, 2018 3:20pm
GetHuman-desenai indicated the issue is not fixed yet.
Jun 28th, 2018 7:50pm
GetHuman-desenai indicated the issue is not fixed yet.
Jul 2nd, 2018 1:29pm