My account was hacked approximately a week or two ago. I've tried using the help center...
GetHuman-desenai's customer service issue with Facebook from June 2018
Help with my Facebook issue
GetHuman-desenai's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-desenai will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-desenai can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-desenai's own words
My account was hacked approximately a week or two ago. I've tried using the help center and other publicly listed support tools, all with no success. **The hacker has changed the email, making recovery more challenging. **The hacker has changed my profile picture and posted content in another language.**I've tried to contact Facebook several times. Please reach out to me to help in the assistance of my accounts recovery.**I look forward to your response. Thank you.**-Nicholas DeSena
GetHuman-desenai did not yet indicate what Facebook should do to make this right.
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