Storch Products business page can connect to our Old Instagram account (@storchproducts...

GetHuman829431's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman829431's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman829431 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman829431 can let us know if they help or not.
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The issue in GetHuman829431's own words
Storch Products business page can connect to our Old Instagram account (@storchproducts) that we no longer have access to (and by connect we mean it opens the Instagram page, but we cannot post anything on our old Instagram). Knowing Instagram and Facebook can link up, is it possible to gain access back to our old Instagram Account? We've tried reaching out to Instagram (case *******-******) but no contact in over two months. **Please let me know how you can help.
GetHuman829431 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman829431
Jun 28th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 58276 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman829431 started working on this issue
Jun 28th, 2018 3:17pm
GetHuman829431 indicated the issue is not fixed yet.
Jun 28th, 2018 4:59pm
GetHuman829431 indicated the issue is not fixed yet.
Jun 28th, 2018 5:00pm