Log into my account off a different device ... Ok so I had my phone stolen last week. I now have a new phone but have transferred my number so have the same number. Now I’m trying to log into my Facebook account, it’s asking for authentication and has said a code with be sent via sms....only I’m not receiving the code. How do I rectify this? Can they send it via email instead? I have also gone through the identity form through Facebook and have attached my passport and driving licence but I still haven’t received anything. Please help me get back into my account as I have so many sentimental photos on my account, I have lost them all off my phone so my Facebook profile is the only place I can access this.*Many thanks.
I have extremely sentimental photos on my profile of my mum that passed away, my phone got stolen and none of the photos on my phone where backed up so the only way of getting them is off my Facebook account
I just want an authentication code sent so I can get into my account off a new device, it isn’t getting sent to my current number so maybe if it could be sent to my email address.
I have been a customer for ** years
I’ve tried filling out the identity form about * days ago but I have recieved any response.