Facebook isn’t sending me my authentication code, I desperately need to get into my account to access suntimental things and work business page

GetHuman-gemmit's customer service issue with Facebook from June 2018

17 views | 57567 similar | 0 following
Help with my Facebook issue
GetHuman-gemmit's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gemmit will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-gemmit can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-gemmit's own words
Log into my account off a different device ... Ok so I had my phone stolen last week. I now have a new phone but have transferred my number so have the same number. Now I’m trying to log into my Facebook account, it’s asking for authentication and has said a code with be sent via sms....only I’m not receiving the code. How do I rectify this? Can they send it via email instead? I have also gone through the identity form through Facebook and have attached my passport and driving licence but I still haven’t received anything. Please help me get back into my account as I have so many sentimental photos on my account, I have lost them all off my phone so my Facebook profile is the only place I can access this.*Many thanks.
I have extremely sentimental photos on my profile of my mum that passed away, my phone got stolen and none of the photos on my phone where backed up so the only way of getting them is off my Facebook account
I just want an authentication code sent so I can get into my account off a new device, it isn’t getting sent to my current number so maybe if it could be sent to my email address.
I have been a customer for ** years
I’ve tried filling out the identity form about * days ago but I have recieved any response.
How GetHuman-gemmit fixed the problem

We are waiting for GetHuman-gemmit to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gemmit fixes it.
This email address isn't valid

Facebook

Facebook account
Customer service issue
Reported by GetHuman-gemmit
Jun 27th, 2018 - 3 years ago
Fixed
Seen by 17 customers so far
Similar issue to 57567 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-gemmit started working on this issue
Jun 27th, 2018 9:42pm
GetHuman-gemmit indicated the issue is not fixed yet.
Jun 27th, 2018 9:48pm
GetHuman-gemmit indicated the issue is not fixed yet.
Jun 28th, 2018 10:45pm
GetHuman-gemmit indicated the issue is not fixed yet.
Jun 28th, 2018 10:47pm
GetHuman-gemmit indicated the issue is not fixed yet.
Jun 28th, 2018 10:47pm
GetHuman-gemmit indicated the issue is not fixed yet.
Jun 28th, 2018 10:47pm
GetHuman-gemmit indicated the issue is not fixed yet.
Jun 28th, 2018 10:47pm
GetHuman-gemmit indicated the issue is not fixed yet.
Jun 28th, 2018 10:47pm
GetHuman-gemmit indicated the issue is not fixed yet.
Jun 28th, 2018 10:49pm
GetHuman-gemmit shared this issue with others over email
Jun 28th, 2018 10:49pm