Received message that my account had an attempt to open from an unknown location and as...

GetHuman821147's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman821147's own words
Received message that my account had an attempt to open from an unknown location and asked if it was me or not me. I indicated it was not me.** A box pops up indicating I should enter my old password and enter a new password with verification of new password choice. Then I keep (at least **-** times) getting a message that says "You have mistyped your old password". AFTER MANY ATTEMPTS & SAME FRUSTRATING MESSAGE...I indicate I have "forgotten my password". I choose to have a code sent to me by Text...I receive the code and enter it. I GET ANOTHER FRUSTRATING MESSAGE THAT i HAVE MADE TOO MANY ATTEMPTS TRY LATER.. fom the very first time I tried to the ** -** times I tried later with different codes and get the same blankety blank message! I cant get past any of that. I cant get into my account at all!!!! I cant get to the place of answering security questions. I cant get to the place of making the code work...I cant get to a place anywhere that helps me use my account or open facebook. I just keep getting the message that my account had an attempt to open it from an unknown location. PLEASE HELP. **it is very strange to use a service that uses my data for commercial purposes and yet it is nearly impossible to reach help desk when needed on a simple request to help reopen my account to me. Why would facebook not offer help desk services to the account holders that allows Facebook to become what it is. If it weren't for those of us as subscribers there woild be no facebook. Make help available and reasonable please. Thank you. Gayle Warren ***-***-**** *****@***.com
GetHuman821147 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman821147 fixed the problem
I have no clue. It simply allowed me to view my neices post one day and from then on worked, even without psw.
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Customer service issue
Reported by GetHuman821147
Jun 26th, 2018 - 6 mons ago
I have an issue with Facebook too
GetHuman821147 shared how to fix
Seen by 4 customers so far
Similar issue to 55786 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman821147 started working on this issue
Jun 26th 3:44am
GetHuman821147 shared this issue with your circles on Google+
Jun 26th 3:47am
GetHuman821147 shared this issue with others over email
Jun 26th 3:49am
GetHuman821147 confirmed the issue is fixed. Hooray!
Jun 29th 11:10am