Need to recover old facebook and Instagram. Getting very upset trying to figure it out...

GetHuman-ashmelwo's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman-ashmelwo's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ashmelwo will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ashmelwo can let us know if they help or not.
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The issue in GetHuman-ashmelwo's own words
The problem: Need to recover old facebook and Instagram. Getting very upset trying to figure it out myself
GetHuman-ashmelwo did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman-ashmelwo
Jun 26th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 55771 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ashmelwo started working on this issue
Jun 26th, 2018 3:17am
GetHuman-ashmelwo indicated the issue is not fixed yet.
Jun 26th, 2018 12:38pm
GetHuman-ashmelwo indicated the issue is not fixed yet.
Jun 30th, 2018 5:10am