A contact in my messenger today when I opened it on bottom said something like you can...

GetHuman821086's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman821086's own words
A contact in my messenger today when I opened it on bottom said something like you can’t answer back or something like that in like your print and then my comments were there but all the comments he had wrote were gone there was big red squares like around where his comments were and i don’t remember what was in boxes I think something like can’t see content so at bottom of page where said can’t answer back or something there was button for more options I pushed it it was message something like that content was abusive or spam it didn’t give really any options to find out what happened so I pushed archive button so it put that contact and page like that in my archives but I don’t know how to find that on Facebook or messenger so then I went to his page from my messenger it wouldn’t come up nothing there his profile page so then I tried to send Secret message to ask what happened but when tried to send message it said person not taking messages right now so I went back to messenger I opened the new page that was there now I sent a wave but didn’t get one back it didn’t go through and the message I wrote is sitting there it never went through so I tried to report problem on messenger page on the contact but it would not work it wouldn’t let me send feedback and then the person got hold of me I asked about messenger and he said he got hacked in Facebook I asked if he reported it yet he said nobody had got back to him yet and said he’s off the Facebook and messenger right now and told me if I get anything from him any request or whatever message somewhere asking me to do something don’t do anything unless he put his code in he made up * digit code for us to use to make sure it’s really him and me. I got his friend request last week I didn’t accept for couple days because thought why is he sending me friend request but I accepted on Thursday or Friday I asked how did he come about sending me a friend request he said from me pushing the like button on his page and I talked to him on way to lake shake in Chicago it was sold out he was going to leave tickets where u go to get them and I could pay for them there but I didn’t go to concert , talked after concert and weekend up tell afternoon sometime I was busy so when I went back to messenger to answer him back that’s when I found the contact page like that and have tried to report but my phone would not let me through messenger the contacts name is Dierks Bentley in my messenger and Facebook but today when trying to report he didn’t even appear in my friends list any longer. He told me like I said after I saw all this that he got hacked so obviously I got hacked also correct? Because I tried last week to report messenger a contact that you guys sent me a friend request for messenger and I about fell over because *) he already was friends with me on facebook and messenger so I went to Facebook & messenger and he was not in my friends list but I never took him out , Reason I almost fainted when got request he has been deceased for probably * yrs I tried to report and get him out of messenger but couldn’t I didn’t accept but he still appeared in my messenger but I did not touch the wave or anything his name is Eugene Lafalam I’m spelling last name incorrectly the only Eugene. Please help me get rid of who is hacking my account because they are using people I know now. When I get friend request if I don’t know **% I will not accept, but I will go look up who the person is if I don’t know and getting a lot of request where when I look them up they don’t come up I can’t find them or it may be a brand new account with profile pic only or with * post only but sometimes it will be like that but will say like *** friends but u don’t see any pictures or friends just says *** friends and all these requests are always very well dressed and profile pic yeah at the size of a lake things like that. Thank you help and advice would please be appreciated because I am very careful what I do, what I click , don’t accept strangers **%. Thank you Kimberly Michelle Williams
GetHuman821086 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman821086 fixed the problem
This is not a good question to ask me because I did not fix it I just gave up on getting help from Internet because I’m so confused over whole thing because I’m so careful, I’m afraid to click on any link now and I’m trying to get help going to talk to my local police today and I am still talking to the imposter on cell phone, I have * numbers and at this point I’m playing his game and pretending I really believe he is Direck Bentley but if I can keep him texting me then hopefully can catch him I will know more today or I will have to once again go get new iPhone and weed out my friends. We did report to Direks real website and have to give them the URL and other information but I’m finding that when he thought I was catching on because of all questions I ask which was Sunday night and on that night a lot of stuff disappeared out of my account, I told him he said he got hacked so I played along thinking ya u got hacked, you mean you have hacked me! So he last night got hold of me right after I made Facebook report because I couldn’t find my Facebook page but I got it but originally was take taken to a page that I didn’t understand because it was my pic but there was no info still don’t know what that is about it connected to my pic but only if I touch pic in messenger but otherwise I go right to my Facebook account now when I push button on my iPhone. Back to point I found out he likes to go to hangout site to talk he kept asking me to download that so we can talk private and it’s safer there I told him I wanted the proof that he had to give me originally pic of his passport but could read whole passport, he says he’s getting divorced supplied me with divorce papers and then took another pic and sent this one with the great piece of paper in his hands saying how much he loves me. He showed that stuff so I would trust him he said except pic with the holding the paper I got that when I said I was done talking to him on Sunday. I found out what that hangout place was yesterday I googled it and asked some friends and was told it was a guarantee you will get hacked so I don’t know what to do at this point he is expecting me to download it this morning and has already texted this morning I just haven’t answered he also of course is trying to get money been many different reasons but I also find way to solve problem without sending money which he don’t like that I’ll probably lose him today if I don’t download that hangout thing or give him hope that he’s getting money I’m going to try today to keep him contacting me while I’m trying to find help today otherwise I will just give up and get new iPhone tomorrow. Problem this hacker did get me at first that I believed it was real because it was dealing with tickets for lakeshore in Chicago he was playing that night and show was sold out that is how it all started, sorry I need to back up it all started when I accepted friend request then after couple days I finally accepted it because I wanted to ask about tickets and we’ll rest is history. This hacker has a lot of my information and has pics of me and my animals he is real good, but I just keep asking everything I can because I want him caught especially with my info and don’t want someone to actually fall for this and send him money and it makes D Bentley look bad and he is very talented artist and does not deserve this either. This hacker is suppose to give me form today for the meet and greet for Country Thunder in Twin Lakes so I can be by him so can’t wait to see form. Also he gave me a code * and told me to make sure I use it so I know I’m talking to the real direks not the hacker he said. Ok so that I did not solve your problem, but I am willing to try anything to get this person stopped but I don’t want to get hurt physically either, he is trying to get me to come to Canada show which I will not do that I’m not stupid , but I’m letting him think I am oh because the smarter you are the more he backs away because he started yesterday that his cell phone was messing up so went to iPad and then said he needs new phone but his manager won’t let him buy , you don’t want to know what I said to that but then right after my initial comment to him about it I then told him come on this is not my first rodeo with someone famous I know u have work phone, personnel and one for fans social media unless use computer for all social media and he says yes your correct I do have all those and then pretty much after that I lost him for several hours so I’m going to try one more day today and hopefully I can get somewhere with this. Please do not post this public because I do not have answers how to solve I’m trying everything but I’m not computer savvy but I have friend who specialized in this kind of stuff besides his regular what he actually specialized in don’t need to post but he was ATF but retired now I lost his number but it may be in my old iPhone so going to check that today also he helped me years ago when someone got me in my blackberry that is why I came to Apple. Thank you sorry I wasn’t able to help but maybe I’ll get help today if so then I will tell you the answer but please I do not have one now so don’t post this u do not have my permission, I gave you the info for your knowledge and if it helps the sites that’s only reason I told you anything thing especially the part where he is taking his victims to hangout so they are not on Facebook or texting oh yes he said last night he was going to be using a computer to talk because his phone is messing up but he used phone this morning to leave message but will be using computer sometime today, ok he’s texting me right now so I’m going to go and see what I can possibly do or find out today thank you and help me don’t embarrass me and post this!! Thank you Kimberly
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Facebook

Customer service issue
Reported by GetHuman821086
Jun 26th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
GetHuman821086 shared how to fix
Seen by 5 customers so far
Similar issue to 55762 others
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Timeline
GetHuman821086 started working on this issue
Jun 26th 3:05am
GetHuman821086 confirmed the issue is fixed. Hooray!
Jun 26th 3:16am