My account is frozen and I cannot reset it with a new password because I don't remember...

GetHuman-amtelles's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-amtelles's own words
find out my latest Facebook password ... My account is frozen and I cannot reset it with a new password because I don't remember my old password. Please help
I can't get a new password until I figure out my old one.
Let me get into Facebook with a new password
I been a good customer for years. Help me out by providing my old password
If there is a way, please let me know.
I have an issue with Facebook too
How GetHuman-amtelles fixed the problem
I really do not know. I think I finally found an old password and it worked. Sorry
Please help with my Facebook issue
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Facebook
Customer service issue
Reported by GetHuman-amtelles
Jun 26th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
GetHuman-amtelles shared how to fix
Seen by 14 customers so far
Similar issue to 55750 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-amtelles started working on this issue
Jun 26th 2:47am
GetHuman-amtelles indicated the issue is not fixed yet.
Jun 26th 5:22am
GetHuman-amtelles indicated the issue is not fixed yet.
Jun 27th 2:08am
GetHuman-amtelles indicated the issue is not fixed yet.
Jun 27th 2:09am
GetHuman-amtelles indicated the issue is not fixed yet.
Jun 27th 2:11am
GetHuman-amtelles indicated the issue is not fixed yet.
Jun 27th 2:11am
GetHuman-amtelles indicated the issue is not fixed yet.
Jun 27th 2:11am
GetHuman-amtelles indicated the issue is not fixed yet.
Jun 27th 2:12am
GetHuman-amtelles indicated the issue is not fixed yet.
Jun 27th 2:16am
GetHuman-amtelles confirmed the issue is fixed. Hooray!
Jun 27th 10:52pm