this issue is not fixed she still needs help nothing is working

GetHuman-darkell's customer service issue with Facebook from June 2018

9 views | 55732 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-darkell will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-darkell can let us know if they help or not.
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The issue in GetHuman-darkell's own words
recover her password ... my sister Megan eller can't get on her face book and we tried the recover password things but they don't work she doesn't even remember changing her password her face book is *****@***.com but her yahoo account won't let her on we know its her Facebook our mom created it for her but none of the recovery things work.**her name on account Megan eller *her phone number used on account was ************her picture on account the small box one i off ed edd and eddy characters but only double d and Kevin holding a white ball that is the best description i can give
none of the recover things are working they either block you because you go to "fast" or don't work period
just help her recover her face book by using her other email account *****@***.com
she has had her face book for * years
the cellphone one where it sends a code to the phone you used *the trusted friends where you have your trusted friends go to the recovery site and get a code *an the choose a different email or phone
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Facebook

Customer service issue
Reported by GetHuman-darkell
Jun 26th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 55732 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-darkell started working on this issue
Jun 26th, 2018 2:28am
GetHuman-darkell indicated the issue is not fixed yet.
Jun 26th, 2018 1:54pm
GetHuman-darkell indicated the issue is not fixed yet.
Jun 27th, 2018 2:15pm
GetHuman-darkell indicated the issue is not fixed yet.
Jun 27th, 2018 2:17pm
GetHuman-darkell indicated the issue is not fixed yet.
Jun 27th, 2018 2:25pm
GetHuman-darkell indicated the issue is not fixed yet.
Jun 27th, 2018 2:35pm