I got a new phone and completely forgot codes and everything. I have been locked out of...

GetHuman-shortyre's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-shortyre's own words
I got a new phone and completely forgot codes and everything. I have been locked out of my account since November ****. I've sent the picture id a number of times. Nobody is understanding that I no longer have that phone to access the codes they send me.I don't have the phone number I signed up with anymore. I also have the other security on my account. Please help me
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Customer service issue
Reported by GetHuman-shortyre
Jun 26th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 55699 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-shortyre started working on this issue
Jun 26th 1:49am
GetHuman-shortyre indicated the issue is not fixed yet.
Jun 27th 5:04am
GetHuman-shortyre indicated the issue is not fixed yet.
Jun 27th 5:05am
GetHuman-shortyre indicated the issue is not fixed yet.
Jun 27th 5:06am