My accounts were hacked and I can not get back in them. my p***words were changed along...

GetHuman820769's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
My accounts were hacked and I can not get back in them. my p***words were changed along with the email address. The person who has the accounts is asking for an iTunes gift card in exchange for my accounts. I never received an email stating that my email had been changed from my primary email to a new one so that I could recover the accounts
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman820769
Jun 26th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 55668 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman820769 started working on this issue
Jun 26th 1:01am
GetHuman820769 indicated the issue is not fixed yet.
Jun 26th 2:21am
GetHuman820769 indicated the issue is not fixed yet.
Jun 27th 2:04am
GetHuman820769 indicated the issue is not fixed yet.
Jun 29th 2:08am
GetHuman820769 indicated the issue is not fixed yet.
Jun 29th 4:12am