My fb has been hacked or something I have tried numerous ways to get back into my accou...

GetHuman820669's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman820669's own words
My fb has been hacked or something I have tried numerous ways to get back into my account I received a spam video last night an haven't been back on since my husband says I sent him the same video sometime today an I wasn't on fb my other friends have contacted me saying the same thing and I'm starting to get very upset. All my kids pictures an my pictures are on their. I need someone to contact me regarding this issue.
It says fixed on here yet my issue has not been resolved still not able to get on my fb this is pathetic.
Just got another msg from get human help asking if It was resolved yet and then can't reply haft to edit the summary option they give you. No it wasnt resolved. I am still trying to log in still waiting for a recovery code to come through on my phone. Tried it about ** times this is just getting irritating at this point.
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman820669
Jun 26th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 55646 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman820669 started working on this issue
Jun 26th 12:21am
GetHuman820669 indicated the issue is not fixed yet.
Jun 26th 12:26am
GetHuman820669 indicated the issue is not fixed yet.
Jun 26th 1:22am
GetHuman820669 indicated the issue is not fixed yet.
Jun 26th 1:23am
GetHuman820669 indicated the issue is not fixed yet.
Jun 26th 1:24am
GetHuman820669 indicated the issue is not fixed yet.
Jun 26th 1:24am
GetHuman820669 indicated the issue is not fixed yet.
Jun 26th 1:26am
GetHuman820669 indicated the issue is not fixed yet.
Jun 26th 1:27am