Hi there,**I was wondering if you could please help me as I have been searching for som...

GetHuman820612's customer service issue with Facebook from June 2018

1 view
55637 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman820612's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman820612's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman820612 will want to follow the link below to head to their help center. We will check on GetHuman820612 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman820612 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman820612's own words
Hi there,**I was wondering if you could please help me as I have been searching for someone to email*call for a while now and it is getting ridiculous at the lack of help and support I have had. **Over * months ago, my Facebook was hacked. My profile picture was changed to a photograph of a cat with Arabic writing and my profile had Arabic writing all over it. Not only was my Facebook password changed, but the email address AND phone number connected to my Facebook was also changed (to the hackers email and phone number) and therefore, every time I selected 'send me a code' to change my password, it was obviously sent to the hackers phone and email!**It is absolutely disgraceful that the only other way to change my password is to use my 'selected friends' when these too, have been changed by the Arabic hacker!**This has caused me a lot of distress and I am fed up that someone else is on my profile, changing my photos and using my Facebook as a platform for goodness knows what. **My Facebook name is Tash Solomons and I am now unable to even provide Facebook with the email address connected to my Facebook account as it once was *****@***.com, but this, like I said has been changed and I do not know what to. **A number of my friends have reported my account as 'hacked,' yet, still, nothing has been done to change this. **I am frankly fed up that nothing has been done for me to get back onto MY Facebook account. It is absolutely abysmal that I am told that this is not my account when I log in when I created this account when I was ** years old, over ** years ago! If I cannot have my account back, I want it to be deactivated and I no longer want hackers on it, able to access my personal photos and messages. It is not acceptable. ***I really thought for such a worldwide, incredible company someone would have helped me by now.**Please understand my frustration and upset, and take it upon yourself to finally, put a stop to this and REMOVE these hackers from my account or just deactivate it completely! I have even sent a copy of my passport previously to prove my identity, and much to my disappointment, I had no response.**Thank you for your time, and I hope you will help me in solving this as it is too far gone.**Many Thanks*Natasha Solomons
GetHuman820612 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman820612 fixed the problem
We are waiting for GetHuman820612 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman820612 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman820612
Jun 26th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 55637 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman820612 started working on this issue
Jun 26th, 2018 12:06am