My account got hacked....somebody changed my p***word and some how made it to where i c...

GetHuman-ryanric's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-ryanric may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-ryanric's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ryanric will want to follow the link below to head to their help center. We will check on GetHuman-ryanric later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman-ryanric's own words:
My account got hacked....somebody changed my p***word and some how made it to where i cant get my account back....my friends have gotten messages from my account that i did not send....i have tried reporting it but somehow the fb page was pulled right back up....and i have tried twice now to start a new account and both times they have been disabled
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-ryanric
Jun 25th, 2018 - 2 mons ago
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GetHuman-ryanric started working on this issue
Jun 25th 11:17pm