FB has always opened up when I tap on blue F. Now it asks for password, when I enter PW...

GetHuman820430's customer service issue with Facebook from June 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman820430's own words
FB has always opened up when I tap on blue F. Now it asks for password, when I enter PW, asks for activation code. Says SMS will send code shortly. It does not send code. Tech at Sprint store thinks it has been compromised. HELP
GetHuman820430 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman820430
Jun 25th, 2018 - 6 mons ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 55581 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman820430 started working on this issue
Jun 25th 11:10pm
GetHuman820430 confirmed the issue is fixed. Hooray!
Jun 27th 1:54am