ok i got a new phone. couldn't remember my password. I have a new number than the one o...

GetHuman-cedarrun's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-cedarrun's own words
ok i got a new phone. couldn't remember my password. I have a new number than the one on file. my email is working but I'm not receiving anything form face book. so I used the trusted contact method and it say my identity was verified however I am not receiving the email to recover the account. when I click on resend it says this feature is not available right now and to try later. its been over ** hours and still getting the same thing. I really need in my account and am getting Impatient. my account Is listed under *****@***.com. changed the email to *****@***.com when I did the trusted contacts. old phone number still on file is *** *** ****
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Facebook

Customer service issue
Reported by GetHuman-cedarrun
Jun 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 12 customers so far
Similar issue to 55549 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cedarrun started working on this issue
Jun 25th 10:25pm
GetHuman-cedarrun indicated the issue is not fixed yet.
Jun 25th 10:27pm
GetHuman-cedarrun indicated the issue is not fixed yet.
Jun 25th 11:26pm
GetHuman-cedarrun indicated the issue is not fixed yet.
Jun 26th 11:28pm
GetHuman-cedarrun indicated the issue is not fixed yet.
Jun 28th 11:26pm