My account has been hacked and a dear friend lost their life’s savings because of this...

GetHuman-jlhammel's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-jlhammel may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-jlhammel's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jlhammel will want to follow the link below to head to their help center. We will check on GetHuman-jlhammel later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman-jlhammel's own words:
My account has been hacked and a dear friend lost their life’s savings because of this. This is third or forth time I have been hacked. Therefore Iwish to have my Facebook account closed immediately.. thank you! Juliette Hammel at *****@***.com
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-jlhammel
Jun 25th, 2018 - 2 mons ago
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GetHuman-jlhammel started working on this issue
Jun 25th 9:01pm