My name is David Asbury and I had an older account where I went by David Sollers (My...

GetHuman-davidasb's customer service issue with Facebook from June 2018

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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-davidasb's own words
My name is David Asbury and I had an older account where I went by David Sollers (My father's last name). Well i went to jail when i got out my ex threw away everything I asked her could I please have access to my email and password to my Facebook and she said that she didn't have the email address or password anymore. I know she was lying because the profile was private and if you weren't on friends list you couldn't see my profile now you can only see some pictures on it. I had pictures of my children and a good friend of mine named George that passed away on there and i just want my pictures thats all if they're still on that profile. I hardly check my email but you can contact my wife she has access to my new email address and hers. My new one is *****@***.com or hers is *****@***.com if you look at my profile you can see that it's me and i have the same friends and it says im engaged to Michelle Nichols which she changed when i was locked up. My wife's name is Tammi Asbury i can send you a picture id if you need me to prove who i am, like i said i just want access to my pictures thats all.. Thank You
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Customer service issue
Reported by GetHuman-davidasb
Jun 25th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 55475 others
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Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-davidasb started working on this issue
Jun 25th 8:48pm
GetHuman-davidasb indicated the issue is not fixed yet.
Jun 30th 6:09pm