My name is David Asbury and I had an older account where I went by David Sollers (My...
GetHuman-davidasb's customer service issue with Facebook from June 2018
Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-davidasb's own words
My name is David Asbury and I had an older account where I went by David Sollers (My father's last name). Well i went to jail when i got out my ex threw away everything I asked her could I please have access to my email and password to my Facebook and she said that she didn't have the email address or password anymore. I know she was lying because the profile was private and if you weren't on friends list you couldn't see my profile now you can only see some pictures on it. I had pictures of my children and a good friend of mine named George that passed away on there and i just want my pictures thats all if they're still on that profile. I hardly check my email but you can contact my wife she has access to my new email address and hers. My new one is *****@***.com or hers is *****@***.com if you look at my profile you can see that it's me and i have the same friends and it says im engaged to Michelle Nichols which she changed when i was locked up. My wife's name is Tammi Asbury i can send you a picture id if you need me to prove who i am, like i said i just want access to my pictures thats all.. Thank You
GetHuman-davidasb did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-davidasb fixed the problem
We are waiting for GetHuman-davidasb to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.