I broke my phone and I had to get a new phone, I have been able to log on I forgot my...

GetHuman-jenniesw's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman-jenniesw's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jenniesw will want to follow the link below to head to their help center. We will check on GetHuman-jenniesw later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-jenniesw's own words:
I broke my phone and I had to get a new phone, I have been able to log on I forgot my p***word, but every time I put my phone number or email, it say no account found. I would like to recover my Facebook and messenger acct
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-jenniesw
Jun 25th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 55467 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jenniesw started working on this issue
Jun 25th 8:33pm