I had changed my phone a month back. Somehow my email and phone number got linked to a...

GetHuman819786's customer service issue with Facebook from June 2018

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The issue and preferred resolution, in GetHuman819786's own words:
I had changed my phone a month back. Somehow my email and phone number got linked to a new account of my name. Now I cannot access my old account because whenever i try to reset the p***word, it shows me the new account, not the old one. How can i get the access of old account back?
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Facebook

Customer service issue
Reported by GetHuman819786
Jun 25th, 2018 - 2 mons ago
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman819786 started working on this issue
Jun 25th 8:26pm