This still hasn't been resolved * days later, I have no way of stopping the person who obviously hacked my account from continuing to have access to it, facebook is not helping at all.
GetHuman819492's customer service issue with Facebook from June 2018
Help with my Facebook issue
The issue in GetHuman819492's own words
I was at the best trying to ensure the person who has hacked my account no longer has access and that I regain access to my account. And at the very least I am trying to ensure that the person who has had my account hacked for the last * days will get kicked off and lose ability to have access to my facebook account and who knows what else now... ... My account has been hacked, I no longer has access to the email attached to it and there seems to be no other option to accessing that account. Every bit of information I have found online with this problem is not helpful at all. Anytime I go thru every step and end up clicking "no longer have access to these" (referring to my email) facebook basically says, well you need to keep guessing at your password that is the only option...I am not sure what to do at this point. I desperately need access to this account to secure a business account on there. There has to be another option to recover a hacked account. The email I am attaching for a response is not the email attached to the account I am speaking of. The account that is hacked and that I am blocked from is on the email: *****@***.com
There have been NO attempts to help me. Facebook has basically told me bc I dont have access to the email I used when I made this facebook page over ** years ago that I am screwed...surely there must be a way to at least delete that facebook so this person doesn't have access to my private account.
Helping me regain access to my facebook account or at the very least, kick the person who has stolen it off*delete it.
I have been using facebook for over ** years....
I have tried everthing I know in my ability to do. Tried to recover my ancient email that I made this account with, tried to access a facebook help person multiple times (it seems IMPOSSIBLE to actually talk*message with a person) Im getting no answers and I am so frustrated.
I have an issue with Facebook too
How GetHuman819492 fixed the problem
We are waiting for GetHuman819492 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.