My husbands account has been hacked twice now. He went through the process of re securi...

GetHuman-davemil's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman-davemil's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-davemil will want to follow the link below to head to their help center. We will check on GetHuman-davemil later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-davemil's own words
My husbands account has been hacked twice now. He went through the process of re securing it last night only to find that it has been hacked again. All info has been changed and is in Arabic and whoever it is is inviting people to join Syrian groups. It’s very upsetting and whatever your process is to get it sorted isn’t working. He’s asked for it to be deleted but we are concerned as this doesn’t happen straight away that whoever it is will just hack in again and ask for it to be activated.... what can we do?!
GetHuman-davemil did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-davemil
Jun 25th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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Timeline
GetHuman-davemil started working on this issue
Jun 25th 7:05pm
GetHuman-davemil shared this issue with friends on Facebook
Jun 25th 7:06pm