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GetHuman819421's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman819421's own words
Dear friends, *Today I got locked out of my Facebook account that I had been using for more than * years, I had hundreds of personal photos & videos, and many photos of my paintings. I Don't know the reason that I was locked out. But I have over ** family members in my friends list who can confirm who I am. Facebook is asking me for ID ...I have no problem in providing it. But the name that I'm using on Facebook is my parental name, and its also the one that been using in my school years when I was living in New York. Now I'm living in Greece and I'm married and I got my husbands last name. I also got baptized as an orthodox, and my name was changed from Louanna to Anna. And I now have a Greek ID. While my Facebook account says that I'm from NY and living in Greece *not a lie* But I used my American name Louanna Jfc as all my friends know me by that name, and not by my Greek one. The problem is now that all the certificates that Facebook is asking are under my husbands name. I don't have a driving license, my passport has expired a long time ago and I cant find it, I mean my old one that had my American name. At the time I can provide my Greek id and that's it, the bills come on my husbands name as well as the taxes. And nothing of all that can confirm my Louanna Jfc identity ... But I remember adding both of my cousins names into my settings incase I got locked out! The *rst is - Laura Warren *Pettis* and the *nd is - Martha Jackson *Pettis* oh and the *rd is Tarmo Lukk if I can remember well ... I can ask for my birth certificate but this will take a very long time here in Greece, and as many of you people know that this country is going downhill and its still under capital controls and nothing works right. So please take some time, and ask those people that can confirm that its ME and its not a fake account. I have been bullied on Facebook many times but I have never hurt a fly. Your help getting my Facebook account back will be greatly appreciated. Thank you so much for the time you took in reading this' *Sincerely yours *Louanna Jfc**My cell phone is *************
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Facebook

Customer service issue
Reported by GetHuman819421
Jun 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 17 customers so far
Similar issue to 55398 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman819421 started working on this issue
Jun 25th 7:04pm
GetHuman819421 indicated the issue is not fixed yet.
Jun 25th 8:19pm
GetHuman819421 indicated the issue is not fixed yet.
Jun 25th 8:25pm
GetHuman819421 shared this issue with friends on Facebook
Jun 25th 8:26pm
GetHuman819421 indicated the issue is not fixed yet.
Jun 26th 4:21am
GetHuman819421 indicated the issue is not fixed yet.
Jun 26th 9:16pm
GetHuman819421 indicated the issue is not fixed yet.
Jun 27th 4:02am
GetHuman819421 indicated the issue is not fixed yet.
Jun 27th 4:06am