The password for Sapphire Valley Racquet Club's Facebook page was not working so we res...

GetHuman818989's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman818989's own words
The password for Sapphire Valley Racquet Club's Facebook page was not working so we reset the password. (we are employees). Now it only says "We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation" it has been saying this for months and we don't know how to fix it beacause it is not a personal Facebook and don't know what ID to send or where to send it to. We are hoping to get back in by the fourth so we can post pictures of our tournament. Thank you!
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Facebook

Customer service issue
Reported by GetHuman818989
Jun 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 55323 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman818989 started working on this issue
Jun 25th 5:29pm
GetHuman818989 indicated the issue is not fixed yet.
Jun 25th 7:28pm
GetHuman818989 indicated the issue is not fixed yet.
Jun 27th 1:39pm
GetHuman818989 indicated the issue is not fixed yet.
Jul 10th 1:55pm