Good morning. My name is Plesnicute Aurora Camelia and I have a problem to have my p...

GetHuman-oanamano's customer service issue with Facebook from June 2018

Help with my Facebook issue
Good morning. My name is Plesnicute Aurora Camelia and I have a problem to have my p***word back . I join Facebook back in **** and I used to live in Italy now I live in U.K. . I had a new phone recently and when I want to access Facebook I didn't remember my p***word and I can't send back a message to my email because I didn't use that for about *** years and I don't remember the p***word. On my account I put down my daughter name and her phone number and this email I am writing to you now on trust contact but i don't know how to use that to go back to my Facebook. I also put down my new email address like a second option or something like that which is cameliaplesnicute *****@***.com . My email address which I set up my account is *****@***.com . On Friday I try with one of your staff to reset my p***word but because I was at work I didn't have access at the computer. I work Monday to Friday *:** to *:** so I can't connect to a computer during the week on Sa****ay and Sunday they are closed. The gentleman give me your email address to contact you. My daughter name is Manolache Oana Malina she join Facebook at the same time and in Italy the same . I would like after I get a new p***word if I can change my email address to the one that I use in U.K now . Please let me know what needs to be done so I can have my Facebook back I have almost **** friends I need to go back ** . If you need other details pls let me know. Thank you . Have a good day
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-oanamano
Jun 25th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 12 customers so far
Similar issue to 55315 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-oanamano started working on this issue
Jun 25th 5:23pm
GetHuman-oanamano indicated the issue is not fixed yet.
Jun 25th 7:04pm
GetHuman-oanamano indicated the issue is not fixed yet.
Jun 25th 7:47pm
GetHuman-oanamano indicated the issue is not fixed yet.
Jun 25th 7:53pm
GetHuman-oanamano indicated the issue is not fixed yet.
Jun 25th 8:45pm
GetHuman-oanamano indicated the issue is not fixed yet.
Jun 26th 6:14am
GetHuman-oanamano indicated the issue is not fixed yet.
Jun 26th 8:19pm
GetHuman-oanamano indicated the issue is not fixed yet.
Jun 28th 4:45am
GetHuman-oanamano indicated the issue is not fixed yet.
Jun 28th 7:13pm
GetHuman-oanamano indicated the issue is not fixed yet.
Jun 29th 4:49am