My mom sent her ID in yesterday to be verified. How long does it usually take? She desp...

GetHuman-tvanhooz's customer service issue with Facebook from June 2018

Help with my Facebook issue
My mom sent her ID in yesterday to be verified. How long does it usually take? She desperately needs access to her Facebook because that's the only way to get in touch with some family. Plus she does work with veterans and that's her only way to get in touch with the people needed
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-tvanhooz
Jun 25th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 55310 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tvanhooz started working on this issue
Jun 25th 5:17pm
GetHuman-tvanhooz indicated the issue is not fixed yet.
Jun 25th 7:07pm