I would like a way to access my child's account in order to change her password after b...

GetHuman-milenafe's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-milenafe's own words
I would like a way to access my child's account in order to change her password after being hacked. We don't have the phone numbers and email address anymore that is on her profile page. ASAP. We've done all the help topics but nothing because we have no access to any of the PHONE NUMBERS OR EMAIL ADDRESS THAT SHE PROVIDED WHEN SHE OPENED FACEBOOK!!!
GetHuman-milenafe did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-milenafe
Jun 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 55271 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-milenafe started working on this issue
Jun 25th 4:34pm
GetHuman-milenafe indicated the issue is not fixed yet.
Jun 25th 6:11pm