still not resolved and not much response from facebppk help center

GetHuman818698's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
It appears someone hacked my account and added pages to my account that says I am the admin but I am not . They also have been making unauthorized purchases on my credit card I have advised the credit card company as these are fraudulent charges your ***istance would be appreciated
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman818698
Jun 25th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 55263 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman818698 started working on this issue
Jun 25th 4:28pm
GetHuman818698 indicated the issue is not fixed yet.
Jun 25th 6:05pm
GetHuman818698 indicated the issue is not fixed yet.
Jun 26th 7:53pm
GetHuman818698 indicated the issue is not fixed yet.
Jun 28th 7:51pm
GetHuman818698 indicated the issue is not fixed yet.
Jun 28th 7:54pm