Someone has hacked and changed my password on my Facebook account. I have an old email...
GetHuman-ryan_stj's customer service issue with Facebook from June 2018
Help with my Facebook issue
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GetHuman-ryan_stj's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ryan_stj will want to follow the link below to head to their help center. We will check on GetHuman-ryan_stj later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ryan_stj may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ryan_stj's own words
Someone has hacked and changed my password on my Facebook account. I have an old email account tied to the account making it impossible for me to change password. Wondering if there is anyway you can use my current email address for my old accountant so I can recover my photos of my children since birth!!*Greatly appreciated of any help you can give.
GetHuman-ryan_stj did not yet indicate what Facebook should do to make this right.
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