The email to reset my p***word is invalid that you send and you will not send to my cel...

GetHuman818605's customer service issue with Facebook from June 2018

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The issue and preferred resolution, in GetHuman818605's own words:
The email to reset my p***word is invalid that you send and you will not send to my cell phone wich is on my account. I need access now as my business is attached to my account
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman818605
Jun 25th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 55252 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman818605 started working on this issue
Jun 25th 4:12pm