GetHuman-tracelat's customer service issue with Facebook from June 2018
Help with my Facebook issue
The issue in GetHuman-tracelat's own words
Find out a way for my mother to reset her password for Facebook as their SMS code is not getting to her. ... My mother texted me that she is locked out of Facebook. She does not have a computer, and accesses solely via mobile. It says a code has been sent via SMS, but she has not received it. Her phone number changed when she moved out of state last year, and I believe she may have forgotten to update it on Facebook. I need to relay specific instructions that she can follow on a cellphone in order to get her access to Facebook restored.***Update* Their password reset system recognizes her new phone number, so that wasn't it. She still can't get the SMS reset code, despite ability to get texts from anyone and everyone else.
There is literally NO way to interact with an actual Facebook employee. You just get pointed to the Community Forum, which is nothing but thousands of other frustrated customers who are also not receiving any help from Facebook.
Having an actual way to contact some kind of Facebook technical support.
I have been on Facebook since two thousand and six* my mother about two years. Never once has a single problem either of us had been addressed by anyone that works for Facebook.
Literally every single thing suggested in the community forums, as well as repeated attempts to use their so-called password reset option.
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