Absolutely useless

GetHuman-tracelat's customer service issue with Facebook from June 2018

Help with my Facebook issue
Find out a way for my mother to reset her p***word for Facebook as their SMS code is not getting to her. ... My mother texted me that she is locked out of Facebook. She does not have a computer, and accesses solely via mobile. It says a code has been sent via SMS, but she has not received it. Her phone number changed when she moved out of state last year, and I believe she may have forgotten to update it on Facebook. I need to relay specific instructions that she can follow on a cellphone in order to get her access to Facebook restored.***Update* Their p***word reset system recognizes her new phone number, so that wasn't it. She still can't get the SMS reset code, despite ability to get texts from anyone and everyone else.
There is literally NO way to interact with an actual Facebook employee. You just get pointed to the Community Forum, which is nothing but thousands of other frustrated customers who are also not receiving any help from Facebook.
Having an actual way to contact some kind of Facebook technical support.
I have been on Facebook since two thousand and six* my mother about two years. Never once has a single problem either of us had been addressed by anyone that works for Facebook.
Literally every single thing suggested in the community forums, as well as repeated attempts to use their so-called p***word reset option.
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Customer service issue
Reported by GetHuman-tracelat
Jun 25th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 55217 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tracelat started working on this issue
Jun 25th 3:38pm
GetHuman-tracelat indicated the issue is not fixed yet.
Jun 28th 5:07pm
GetHuman-tracelat indicated the issue is not fixed yet.
Jun 28th 5:12pm
GetHuman-tracelat indicated the issue is not fixed yet.
Jun 28th 5:13pm
GetHuman-tracelat indicated the issue is not fixed yet.
Jun 28th 5:14pm