I need access to my old facebook account. The email to that account was compromised and...

GetHuman-joceljon's customer service issue with Facebook from June 2018

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The issue in GetHuman-joceljon's own words
I need access to my old facebook account. The email to that account was compromised and is no longer valid. The email to that account was *****@***.com. My new email is *****@***.com. That profile has very important pictures of my mother and I and she passed away. I would really like my pictures.
GetHuman-joceljon did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-joceljon
Jun 25th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 37 customers so far
Similar issue to 55177 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-joceljon started working on this issue
Jun 25th, 2018 3:10pm
GetHuman-joceljon indicated the issue is not fixed yet.
Jun 28th, 2018 6:22pm