I am trying to claim a business page, I opened a case on Friday...

GetHuman817829's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman817829 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman817829's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman817829 will want to follow the link below to head to their help center. We will check on GetHuman817829 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman817829's own words:
I am trying to claim a business page, I opened a case on Friday ****, ****************** and provided a business card to prove my affiliation with this organization. I have yet to receive a message or email with further instructions. Our organization is receiving death threats on the page due to the allegations of abuse of our residents, I need to claim this page in order to shut it down. Or, if you could please just shut it down. It is "Shenandoah Valley Juvenile Center".
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman817829
Jun 25th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman817829 started working on this issue
Jun 25th 1:20pm